*FREE Shipping on Returns and No Restocking Fees - 90 Day Policy
At Speed Addicts your satisfaction is our priority, after all we want you addicted right? We strive to provide the same top notch service during the exchange and return process as we do with the sale. Don't take our word for it, click here to read what our customer have to say about us.
Returns: You may return your item for refund or store credit, free of restocking fees, within 90 days of the purchase date. A free return label will be provided to customers located in the USA.
Store Credit: Returns for store credit will be funded as soon as your return is scanned by the shipping carrier. In order to return for store credit you must activate your Speed Addicts account. Orders placed via guest checkout are NOT eligible for store credit. Only available for orders located in the USA.
Exchanges: Exchanges are not offered. Instead we suggest returning your item for store credit. The item's value will be placed on your Speed Addict's account as soon as the carrier scans your item. This means you can place a new order with your store credit today!
Order Cancellation: Orders cannot be modified or cancelled once they have been placed as they are immediately put into our automated fulfillment system. Once all the items have been shipped and received, please reach out to our rider support team for help returning your order.
Claims for Missing or Damaged Items: If you receive an order and find that an item is missing or damaged, we require that you contact our rider support team within 72 hours of delivery. This time frame allows us to promptly investigate the issue and take appropriate action to resolve it. Claims received after this time frame may not be honored.
*Exceptions: To qualify for free return shipping you need to be located in the lower 48 states and the item being returned must not be oversized (tires, wheels, hoods, doors, seats, bumpers, etc)- Excluded items will have this exclusion in copy.. Canadian customers or domestic customers returning oversized items will be given the opportunity to purchase a return shipping label at their expense.
Upon initiating a return, customers may opt for store credit. Please be advised that this credit is refundable to the original method of payment exclusively within a period of 90 days from the date of the initial purchase. Any store credits issued as a result of returns processed beyond this 90-day timeframe will not be eligible for a refund. Store credit does not expire.
Toll Free 1-866-573-2820 - International 818-356-8820
International Returns & Exchanges: International customers are also welcome to return or exchange items with Speed Addicts without restocking fees within 90 days. Shipping costs in this instance are the responsibility of the buyer.
Rules of the Road
We want your experience with Speed Addicts to be as smooth as possible! If you need to return or exchange an item, please ensure it is unused, with all tags, original packaging, and any accessories or hardware. To help us process your return quickly, please repackage the item exactly as it was when you received it. Be sure to use an outer box to protect the product and its original packaging during shipping.
Items that arrive in a condition other than new, or without original packaging, will be returned to you at Speed Addicts' expense.
For returns without a Speed Addicts shipping label: Please contact us first to request a Return Merchandise Authorization (RMA). If you prefer to arrange your own shipping, we recommend purchasing shipping insurance. Unfortunately, Speed Addicts cannot be responsible for any items lost or damaged during shipping unless they were sent with our prepaid label. If we find that a prepaid label has been misused, we will not be liable for any lost or misdelivered items.
Please note:
- Shipping fees paid at checkout are non-refundable.
- Restocking fees may apply for items that are not returned in new condition with the original packaging.
- Restocking fees may apply for returns where more than 7 items are being returned on a single order.
- Returns are only accepted for purchases made directly through SpeedAddicts.com. Items purchased from third-party platforms such as eBay, Amazon, or Walmart cannot be returned through our site.
- Speed Addicts reserves the right to update our policies at any time, and we may refuse service or returns for customers who abuse our return policy.
Domestic Shipping Info
Shipping anywhere in the contiguous USA is FREE for orders of $50 or more! Orders shipping for free will be sent via the carrier of our choosing.
Q: Do you offer overnight shipping?
A: While many of our customers will see their product arrive in 1-2 business days, we do not offer overnight or second day guaranteed services for sale at this time.
Speed Addicts uses a network of both owned and partner warehouses across the USA for fast delivery. If you’re curious exactly where you item will be shipping from please ask via phone, email or live chat.
Q: Will my shipment require a signature?
A: Most orders over $300 will require a signature upon delivery. If you wish us to waive the signature requirement please request such in the notes section of your order during checkout. If you choose to waive your signature neither Speed Addicts or our carriers can be held liable for lost, stolen, or damaged packages.
Q: What do I do if I have not received my package, but the tracking states it was delivered?
A: First check with all members of your household and when possible your neighbors. If you you are still unable to locate your parcel please contact our rider support team ASAP. In order to be eligible for reimbursement or replacement customers must contact our rider support team about missing parcels within 30 days of purchase date.
International Shipping Info
Shipping Quotes:For an international shipping quote please add your item to the cart and enter checkout.
We are international shipping experts. With over 10 years of international shipping experience you can be assured your order will be correct, inspected before shipment, and well packaged before it’s journey to you.
All our international shipping is done with Fedex international.
Fedex International Ground - 7-10 Day Delivery with tracking number and insurance.
International shipping fees do not include any taxes or customs duties. These types of taxes are different in every country. Please check with your local authority for details. If you have a special request on how your customs documents should be filled out please place them in the notes section during checkout.
Order Processing
- Most items require 1-2 business days of lead time before shipment.
- Expedited shipping options do not reduce this lead time.
- Item availability is displayed on the product page, shopping cart, and order confirmation email.
Shipping Methods
- We aim to ship from the distribution center closest to you.
- Orders may be split or consolidated to ensure fastest delivery.
- Most domestic packages are delivered within 5 business days after leaving our facility.
- Delivery is Monday-Friday only, with potential Saturday options available.
Tracking
- Upon completing your order a confirmation email will be sent.
- A tracking number will be emailed when your package leaves our warehouse.
- Allow 24 hours for tracking information to update on the carrier's website.
Special Considerations
- Orders over $79.00 containing chemicals: Non-hazardous items can be shipped separately for an additional $5.99 fee.
- Hazardous items ship via Ground Shipping only.
- Oversized items have limited shipping options.
- Additional fees may apply for shipments to Alaska, Hawaii, Puerto Rico, and US Territories.
In-Store Pickup
- Items in stock at our retail location in Orange, CA can be purchased online and picked up in-store.
- Orders to be picked up in store are available that same business day for pickup.
- Pickup Location 2075 N Tustin St, Orange CA 92865
On Display In-Store, Available to Order
- Some items on display in-store are available to order.
- These available to order items ship for free and arrive in 1-4 business days after the order is placed.
- All available to order items in-store are eligible for return in-store or by mail for 90 days from the date of purchase.
Warranty
At Speed Addicts, we have great relationships with our brands and vendors and will make sure valid warranty claims are promptly addressed. Each brand has its own warranty process, and in some cases, Speed Addicts will handle the warranty claim, while other times, the consumer may need to work directly with the brand. In either case Speed Addicts will assist you with the claim process and point you in the right direction. Warranty claims handled by Speed Addicts are eligible for replacement only. If an identical or similar replacement is unavailable, we may offer store credit for the item’s value, excluding any shipping costs paid. Please note, Speed Addicts does not offer refunds for warranty claims. We will cover the shipping costs for the replacement item, but customers are responsible for return shipping costs on the defective item item. For international orders, or for items purchased in the USA and taken out of the country, the customer is responsible for all shipping fees incurred.Speed Addicts does not offer any warranty beyond what is provided by the manufacturers of the products we sell.
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